Your distance education course may require one or more proctored exams. Please check
with your instructor and read the course syllabus closely.
Santa Barbara City College does not provide in-person proctoring services, but we
do provide online proctoring services for our classes. Proctorio is the officially provided service for SBCC students. Proctorio is a remote proctoring service software that works within your Chrome web browser
to monitor test takers for suspicious behaviors. Please check with your instructor
to determine if they are using the Proctorio service. If Proctorio is being used,
it will be integrated into your class within Canvas.
We are required by both the Federal government and our accreditation agency to perform
student verification, particularly in our online classes, and the use of proctored
exams is one such method for verification.
The services provided by Proctorio is the official online testing tool available for all 114 California Community Colleges and it's
2.1 million students. The tool was vetted and selected by the Online Education Initiative of the California Community College Chancellor's Office.
Proctorio is a Chrome-browser plugin only. It will only have access to your Chrome
profile, not your entire computer system, and is only active when an exam is taking
place within Canvas. The extension is clearly marked in the browser when it is active.
Furthermore, the Chrome extension can be manually disabled or removed at any time
by the user.
I encourage you to watch this video to learn more about the plugin and to also visit the Student Privacy Pledge website that Proctorio is a participant. In addition, here are a few responses to
some common questions.
Is someone watching me while I take my exam?
No. If your institution requires video, audio, or screen capture, Proctorio will store
that data and provide an automated suspicion report to your instructor. No Proctorio
employee has access to this data.
How do I know that my privacy is protected?
Proctorio uses zero knowledge encryption technology that ensures your information
is encrypted when it leaves your computer, is transferred, and then stored in the
Will Proctorio ever obtain or give out my personal information?
Never. Proctorio does not and cannot collect any personally identifying on any user,
so there’s no information to give to third parties.
How do I know that Proctorio isn’t collecting information from my computer when I'm
not in an exam?
Proctorio only runs when you’re active in an exam, and will display a shield icon
in the browser once it has been activated. Since Proctorio runs in the browser, you
can rest assured there’s no separate program collecting your data.
Who can view exam recordings?
Only authorized school officials can unlock and view the exam recordings, not Proctorio.
Additionally, our state-of-the-art double encryption technology ensures that all of
your exam data is safe from hacking attempts.
How does Proctorio comply with FERPA?
Proctorio never holds unencrypted academic records. All data that enters our system
has been encrypted by the learning management system (LMS) and can only be unlocked
by authorized users within the LMS. Proctorio utilizes the LMS to gain information
about the user's role. This restricts information from being shared with users who
do not fall under the "School Official" role. The entire process is transparent to
the end-user, but prevents Proctorio and unauthorized individuals from accessing to
student data. Proctorio will never hold any personally identifiable information (PII)
and institutions can feel confident in extending their FERPA liability to Proctorio.
Proctorio delivers all content via SSL (TLS 1.2) and our servers are compliant to
many standards including FERPA, PCI, and HIPAA.
Note: Proctorio implements a zero-knowledge encryption scheme to keep your information
If your course requires an exam to be taken in a proctored physical location setting,
please see the options available at www.ncta-testing.org or consult with your instructor for recommendations and options.
Thank you and good luck with your online courses.